What Is Linear By Rachel Riss?
Inherently fashion conscious, Rachel has always longed to share her aesthetic appreciation for beauty with others. After attending FIT, her fingers firmly embedded in the pulse of fashion, Rachel was determined to create innovative, yet affordable clothing for the masses. Rachel often jokes that while most mothers were reading Good Night Moon to their children, Rachel was lulled to sleep with articles from Vogue Magazine and Women's Wear Daily. Linear by Rachel Riss was founded on the basis that extraordinary looks could be bought with the ordinary pocketbook. Experience uniquely designed clothing without the sacrifice of unreasonable expense. Enjoy Linear by Rachel Riss.
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
You can expect to receive your order within 7-10 business days from when your order was placed online. Local pickup in the Los Angeles area is also available. Please call (424) 354-9572 to schedule a pickup time.
ARE YOUR ITEMS AVAILABLE AT ANY RETAIL LOCATIONS?
Yes! Our line is carried in multiple stores in the USA. Please contact us for locations in your area.
Linear by Rachel Riss is also available for purchase through our online store and frequent sale events/ pop-up shops across the continent. Follow us by subscribing to the online newsletter to be updated about any future sales events..
DO YOU HAVE ANY PROMOTIONAL CODES OR CONTESTS?
We love a good contest and discount code! Follow us on Instagram- @linearcollection and Facebook- linearcollection for updates. You can also subscribe to our newsletter to find out about fun contests and discount codes that can be applied to your order.
WHAT ARE YOUR SHIPPING FEES?
Linear by Rachel Riss charges a flat shipping rate of $7 for all orders in the US. We do not accept responsibility for anything that happens to your package once the item shows that it has been delivered to your doorstep via tracking info. If you would like additional coverage, such as a 'SIGNATURE REQUIRED', please contact us immediately before or after your purchase to add the $4 fee for this feature.
If you live outside of the continental US, we will need to process your order offsite as variables such as package weight and shipping location can affect the final shipping fee. Please feel free to contact us for an estimate.
WHAT IS YOUR RETURN POLICY?
We will gladly accept returns on all items that have not been altered, worn (showing signs of stains/makeup/snags from jewelry/ scents from perfume or body odor), washed or damaged by the customer within 14 Days of receiving your purchase (based on tracking info). If you received your order by mail, simply return the item(s) at your own expense and your order will be refunded. If items are returned with any signs of alteration, wear, washing or damage, the item(s) will be returned to the customer at their own shipping expense. We reserve the right to place a 10% restocking fee on any returned merchandise that does not meet our return qualifications. The customer will be notified if this is the case.
ITEMS MARKED 40% OFF OR MORE ARE FINAL SALE.
ITEMS PURCHASED WITH PROMO CODE DURING SPECIAL SALE EVENTS ARE FINAL SALE (when specified in email blast, social media or banner on site)
WHAT IF THE WRONG ITEM IS SENT OR HAS A DEFECT?
We apologize if we accidentally send you the wrong item. We have a 3 step process to ensure that the order gets to the correct destination, but on rare occasions mistakes are possible. Please notify us immediately upon receiving your order to let us know about the mixup. Please include a note with the name and email used at the time of your order and mention of the error so we can process it correctly. We will reimburse your original shipping fee once returned and will immediately send out the correct item to you.
If you received an item that was damaged in any way, please let us know immediately. Quality control is important to us and we want to make sure you are happy with your purchase. Contact us via phone or email if you have any additional questions.
CAN I MAKE AN EXCHANGE?
Unfortunately, we can not process exchanges through our site. You can reorder the item you choose (at any time) in the size/color of your preference based on stock availability on this site. You may return your orginal order (at your own expense) and will be refunded once it has been received.
HOW DO I RETURN MY ORDER?
Please ship all returns to:
Linear by Rachel Riss
5129 Bluebell Avenue
Valley Village, CA 91607
If you are in the Los Angeles area, you may drop off returns to the above address during office hours. Please call (424) 354-9572 to schedule a drop off time.
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